Disturbed Monopoly Position of NS Causes Nothing but MISERY – Podcast EP11

NS (Dutch Railways) is essentially a monopoly when it comes to train travel in the Netherlands. Unfortunately, they do not ensure that train travel is successful and pleasant for Dutch travelers. We dissected this company, which is 100% owned by the Dutch government, with a jigsaw and looked at its history, management, future vision (or lack thereof), and much more. And oh yes: After a real train flirt, host Bob calls NS customer service and encounters something remarkable! Can NS’s Positioning be saved?

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Wiki Section: Pringles!

Ties brought chips that aren’t really chips! An iconic brand with an interesting story.

Positioning Dutch Railways (NS): Our biggest annoyance so far

NS (Dutch Railways) holds a monopoly on train travel in the Netherlands but fails to ensure that train travel is successful and pleasant for Dutch travelers. We dissected this company, which is 100% owned by the Dutch government, with a jigsaw and looked at its history, management, future vision (or lack thereof), and much more. And oh yes: Bob calls NS customer service and encounters something remarkable! Can the Positioning of Dutch Railways still be saved?

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