Distorted monopoly position of NS only causes MISERY – Podcast EP11

NS (Dutch Railways) is essentially a monopoly when it comes to train travel in the Netherlands. Unfortunately, they do not ensure that train travel is successful and pleasant for Dutch travelers. We saw this company, which is 100% owned by the Dutch government, through a jigsaw and look at its history, management, future vision (or lack thereof), and much more. And oh yes: After a real train flirt, host Bob calls NS customer service and encounters something remarkable! Can NS’s positioning be saved?

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Wiki section: Pringles!

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Positioning Dutch Railways (NS): Our biggest annoyance so far

NS (Dutch Railways) has a monopoly on train travel in the Netherlands but can’t seem to make train travel successful and pleasant for Dutch people. We saw this company, which is 100% owned by the Dutch government, through a jigsaw and look at its history, management, future vision (or lack thereof), and much more. And oh yes: Bob calls NS customer service and encounters something remarkable! Can the positioning of Dutch Railways still be saved?

Don’t be a Penguin

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